Sr. Quality Evaluator (Call Center)

Philip Morris International(3 months ago)

Lima, PeruOnsiteFull TimeSenior$77,589 - $107,366 (estimated)Quality Assurance

About this role

A Senior Quality Evaluator at a call center is a senior-level quality specialist focused on maintaining and improving contact center quality standards across customer channels. The role serves as a subject-matter resource for quality processes and works with stakeholders to support program performance and continuous improvement.

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Required Skills

Call Monitoring
Quality Auditing
Email Evaluation
Chat Evaluation
Reporting
Calibration
Stakeholder Management
Process Improvement
Metrics Analysis
Training Support

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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