Sr. Quality Evaluator (Call Center)
CNX
About this role
A Senior Quality Evaluator at a call center is a senior-level quality specialist focused on maintaining and improving contact center quality standards across customer channels. The role serves as a subject-matter resource for quality processes and works with stakeholders to support program performance and continuous improvement.
Skills
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$78k – $107k
per year