Sr. Quality Evaluator, Facebook PSO

Philip Morris International(6 days ago)

Gurgaon, IndiaOnsiteFull TimeMedior$75,083 - $101,143 (estimated)Customer Support

About this role

The Sr. Quality Evaluator at Facebook PSO is responsible for assessing customer interactions such as calls, emails, and chats against quality standards. The role involves providing feedback to agents, ensuring compliance, analyzing data, and contributing to process improvements to enhance overall service quality.

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Required Skills

Quality Assurance
Data Analysis
Customer Service
Feedback
Communication
Microsoft Office
Process Improvement
Team Leadership
Compliance
Reporting

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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