Sr. Quality Evaluator, Facebook PSO
CNX
About this role
The Sr. Quality Evaluator at Facebook PSO is responsible for assessing customer interactions such as calls, emails, and chats against quality standards. The role involves providing feedback to agents, ensuring compliance, analyzing data, and contributing to process improvements to enhance overall service quality.
Skills
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for CNX.
Salary
$75k – $101k
per year