Sr Quality Evaluator - M1 Limited

Philip Morris International(6 months ago)

OnsiteFull TimeSenior$90,182 - $123,466 (estimated)Quality Assurance

About this role

The Senior Quality Evaluator oversees quality assurance processes for customer contact programs, ensuring program standards are maintained and providing insights to support continuous improvement. The role collaborates with internal teams and clients and requires fluency in Chinese and English. This is an onsite position based in KL Sentral.

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Required Skills

Quality Monitoring
Call Evaluation
Audit
Reporting
Calibration
Program Knowledge
Stakeholder Management
Metrics Analysis
Bilingual Chinese

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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