Sr. Quality Evaluator

Philip Morris International(1 year ago)

Medellín, ColombiaOnsiteFull TimeSenior$100,741 - $137,704 (estimated)Quality Assurance

About this role

A Sr. Quality Evaluator is responsible for monitoring and evaluating customer contact methods including calls, emails, and chats for accuracy and adherence to quality standards. This role assists in assessing quality standards and providing insights to improve program performance.

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Required Skills

Monitoring
Evaluation
Quality Standards
Customer Support

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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