Sr. Quality Evaluator
CNX
About this role
A Sr. Quality Evaluator is responsible for monitoring and evaluating customer contact methods including calls, emails, and chats for accuracy and adherence to quality standards. This role assists in assessing quality standards and providing insights to improve program performance.
Skills
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for CNX.
Salary
$101k – $138k
per year
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