Sr. Quality Evaluator

Philip Morris International(1 year ago)

Kuala Lumpur, MalaysiaOnsiteFull TimeSenior$83,399 - $114,906 (estimated)Quality Assurance

About this role

The Sr. Quality Evaluator is responsible for monitoring and evaluating inbound and/or outbound calls and other customer contact methods for accuracy and adherence to established quality standards. This position assists in assessing quality standards and provides insights to customers to contribute to program performance improvements.

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Required Skills

Monitoring
Evaluating
Quality Standards
Customer Contact
Program Performance

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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