Sr, Quality Evaluator
Philip Morris International(1 month ago)
About this role
The Sr. Quality Evaluator is a senior contact center quality role focused on assessing customer interactions across calls, chat, and email to ensure adherence to established quality standards. The position provides insights to improve program performance and supports consistent quality measurement across stakeholders. It operates within a client-facing program environment and contributes to overall program knowledge and quality governance.
Required Skills
- Call Monitoring
- Quality Auditing
- Reporting
- Calibration Sessions
- Program Knowledge
- Performance Metrics
- Stakeholder Communication
- Process Improvement
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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