Sr. Quality Evaluator

Philip Morris International(25 days ago)

Gurugram, IndiaOnsiteFull TimeSenior$93,663 - $126,824 (estimated)Professional Services

About this role

A Senior Quality Evaluator for a global technology platform in the transportation/lifestyle space responsible for evaluating non-voice customer interactions across multiple regions. The role supports quality assurance efforts by analyzing data, producing reports, participating in calibrations, and helping drive process improvements to enhance customer experience and compliance. It is based in Gurugram and operates within the platform's quality function.

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Required Skills

Quality Assurance
Audit
Data Analysis
Coaching
Compliance
Communication
Process Improvement
Transactional Monitoring
Reporting
Calibration

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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