Sr. Quality Evaluator

Philip Morris International(27 days ago)

Gurugram, IndiaOnsiteFull TimeSenior$87,541 - $120,102 (estimated)Quality Assurance

About this role

A Senior Quality Evaluator ensures customer contact interactions meet established quality standards and helps drive program performance improvements. The role works closely with stakeholders to support consistent scoring, process control, and overall contact quality.

View Original Listing

Required Skills

Quality Monitoring
Call Evaluation
Auditing
Reporting
Calibration
Process Improvement
Stakeholder Collaboration
Program Knowledge

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

View more jobs at Philip Morris International →