Sr. Quality Evaluator
Philip Morris International(6 months ago)
About this role
A Senior Quality Evaluator monitors and evaluates customer interactions (calls, chat, email) to ensure adherence to established quality standards and to provide insights that drive program performance improvements. The role supports quality audits, calibration sessions, and reporting to stakeholders while maintaining program knowledge and documentation. The position is based in Medellin and requires English proficiency.
Required Skills
- Call Monitoring
- Auditing
- Quality Standards
- Calibration
- Reporting
- Microsoft Office
- Communication
- Multitasking
Qualifications
- Associates Degree
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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