Sr. Quality Evaluator
CNX
About this role
A Senior Quality Evaluator monitors and evaluates customer interactions (calls, chat, email) to ensure adherence to established quality standards and to provide insights that drive program performance improvements. The role supports quality audits, calibration sessions, and reporting to stakeholders while maintaining program knowledge and documentation. The position is based in Medellin and requires English proficiency.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$85k – $116k
per year
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