Sr. Quality Evaluator
Philip Morris International(4 days ago)
About this role
The Sr. Quality Evaluator monitors and evaluates customer contact interactions like calls, emails, and chats to ensure quality standards are met. The role involves providing insights to improve program performance and participating in calibration and quality audits.
Required Skills
- Quality Assurance
- Call Monitoring
- Customer Service
- Audit
- Evaluation
- Communication Skills
- Process Improvement
- Calibration
- Metrics Analysis
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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