Sr. Quality Evaluator

Philip Morris International(4 days ago)

Manila, PhilippinesOnsiteFull TimeSenior$101,385 - $138,584 (estimated)

About this role

The Sr. Quality Evaluator monitors and assesses customer contact interactions such as calls, emails, and chats to ensure quality standards are met. They also provide insights for program performance improvements and participate in calibration and audit activities to enhance contact quality.

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Required Skills

Call Monitoring
Quality Assurance
Auditing
Customer Service
Communication
Data Analysis
Process Improvement
Calibration
Client Relations

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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