Sr Quality Evaluator

Philip Morris International(3 days ago)

Medellin, ColombiaOnsiteFull TimeSenior$105,517 - $143,622 (estimated)Quality Assurance

About this role

The Sr Quality Evaluator monitors and evaluates customer contact interactions such as calls, emails, and chats to ensure quality standards are met. They assist in quality assessment, provide insights to improve program performance, and participate in calibration and quality improvement initiatives.

View Original Listing

Required Skills

Quality Monitoring
Call Evaluation
Customer Service
Process Improvement
Data Analysis
Communication
Quality Auditing
Documentation
Calibration

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

View more jobs at Philip Morris International →