Sr. Representative, Operations

Philip Morris International(2 years ago)

Mumbai, IndiaOnsiteFull TimeSenior$100,790 - $137,263 (estimated)Customer Service

About this role

A Senior Representative, Operations at Concentrix serves as a front-line customer service and technical support contact handling customer interactions via phone, email, chat and web. The role focuses on resolving customer inquiries about products and services while supporting client service quality and documentation requirements.

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Required Skills

Customer Service
Technical Support
Communication
Problem Solving
Multitasking
Detail Oriented
PC Knowledge
Empathy
Call Handling
Content Moderation

+1 more

Qualifications

Graduate/Undergraduate Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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