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Sr Representative, Operations at Concentrix - ApplyBlast

Sr Representative, Operations

Concentrix

4 months ago

3.3 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Representative in Operations at Concentrix reviews and labels data to ensure high-quality compliance for various client projects. This role involves analyzing text and audio assets, mapping customer feedback, and maintaining strict productivity and quality targets. Candidates must demonstrate strong analytical thinking and proficiency in foreign languages with fundamental digital platform understanding.

Responsibilities

Define a Golden Set of labels by reviewing sample data
Complete assigned data labeling tasks meeting productivity targets
Add clear and concise notes where labels do not apply
Review and map customer feedback during labeling gaps
Annotate quality across text and audio format case summaries

Skills

Qualifications

Bachelor's Degree

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.