Sr. Salesforce Administrator

Smarsh(1 month ago)

Heredia, Costa RicaOnsiteFull TimeSenior$132,978 - $179,552 (estimated)Information Technology

About this role

The Sr. Salesforce Administrator at Smarsh owns end-to-end Salesforce administration with a strong emphasis on Agentforce and AI-driven solutions. The role focuses on translating business needs into high-value AI use cases, configuring and managing Agentforce, and maintaining core Salesforce configurations and data quality. This position partners closely with global support, sales, success, and finance teams to drive adoption, governance, and ROI from Salesforce and AI capabilities. The administrator operates in a complex, multi-cloud environment and supports related revenue and ERP processes.

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Required Skills

Salesforce Administration
Agentforce Configuration
AI Use Cases
Prompt Engineering
Flow Automation
Knowledge Integration
AI Governance
Security Management
Change Management
Release Orchestration

+17 more

Qualifications

Salesforce Administrator
Salesforce Advanced Administrator
Salesforce Platform App Builder
Salesforce AI Associate
Salesforce AI Specialist
Salesforce Service Cloud Consultant
Salesforce Sales Cloud Consultant
Salesforce CPQ Specialist
BS Degree

About Smarsh

smarsh.com

Smarsh is a cloud-based digital communications governance and archiving company that helps organizations capture, preserve, supervise and produce electronic communications across 80+ channels. It delivers compliant capture and long-term archiving combined with supervisory workflows, search & analytics, and eDiscovery capabilities tailored for regulated industries—particularly financial services. Smarsh integrates with email, social, mobile messaging, collaboration and voice platforms to support risk, compliance, and litigation readiness. The platform emphasizes enterprise-scale security, retention controls, and global regulatory support.