Sr. Salesforce Business Analyst (Global Customer Care)- First Advantage (Mumbai and Bangalore)
First Advantage
About this role
A Senior Salesforce Business Analyst at First Advantage focuses on improving and designing business processes related to the Salesforce platform and customer care channels. They collaborate with multiple internal teams to enhance Salesforce solutions and support automation and AI integrations. The role emphasizes process analysis, stakeholder engagement, and solution design to boost operational efficiency.
Skills
Qualifications
About First Advantage
fadv.comFirst Advantage is a global provider of background checks and screening services that helps employers and organizations make safer hiring and onboarding decisions. It delivers employment screening, identity and criminal record checks, drug testing, and compliance solutions via a technology platform and integrations that scale for enterprise needs. The company emphasizes award‑winning customer service, data accuracy, and regulatory compliance (including FCRA-related processes) to mitigate risk. First Advantage operates across multiple countries, offering tailored screening programs and global data access.
About First Advantage
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for First Advantage.
Salary
$100k – $140k
per year