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Sr. Salesforce Business Analyst at Blue Cross Blue Shield of Massachusetts - ApplyBlast

Sr. Salesforce Business Analyst

Blue Cross Blue Shield of Massachusetts

3 months ago

3.1 on Glassdoor

Boston, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

A Senior Salesforce Business Analyst at Blue Cross Blue Shield of MA analyzes complex business needs and drives the successful implementation of Salesforce solutions to optimize commercial operations. The role involves collaborating with subject matter experts and development teams to define scope, design processes, and lead change management initiatives. Key responsibilities include process optimization, stakeholder engagement, data analysis, and ensuring the effective delivery of technical solutions.

Responsibilities

Analyze existing business processes and Salesforce workflows to identify inefficiencies
Collaborate with cross-functional teams to gather and validate business requirements
Translate business needs into effective technical solutions and automation
Lead solution design initiatives aligned with strategic operational goals
Facilitate user acceptance testing and validate post-implementation configurations

Skills

Qualifications

IIBA Certification (ECBA, CCBA, or CBAP)Salesforce Business Analyst CertificationSix Sigma CertificationLean Certification

About Blue Cross Blue Shield of Massachusetts

bluecrossma.org

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

1937

View Profile

Blue Cross Blue Shield of Massachusetts brings health insurance plans, medical claims, insurance coverage, benefits and telehealth via MyBlue Web & App