Sr. Salesforce Consultant, Service Cloud Voice
NeuraFlash(1 month ago)
About this role
NeuraFlash, part of Accenture, is hiring a Salesforce-focused consultant to help customers adopt AI-powered contact center and customer service technologies. The role supports delivery of transformative solutions by collaborating with clients and internal teams, contributing to solution design and implementation at an organizational level. It emphasizes working across AI and Salesforce platforms to advance customer experience initiatives.
Required Skills
- Business Analysis
- Process Mapping
- User Stories
- Salesforce Configuration
- Service Cloud
- Amazon Connect
- Requirements Gathering
- Contact Center
- Project Management
- Training Delivery
+13 more
About NeuraFlash
neuraflash.comNeuraFlash is a GenAI-focused consulting and solutions firm and a certified Salesforce and AWS partner that builds custom AI-powered business applications. They help enterprises transform service, sales, and operations with offerings that include implementation, managed services, analytics & insights, and change management, plus packaged Salesforce solutions like Agentforce and Agentforce for Voice. Combining platform engineering, data strategy, and operational change, NeuraFlash positions itself as a trusted implementation partner for deploying scalable AI and cloud solutions.
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