Sr. Salesforce Consultant, Service Cloud Voice

NeuraFlash(8 days ago)

HybridFull TimeMedior$87,400 - $266,300Professional Services

About this role

NeuraFlash, Part of Accenture, is an AI and Salesforce-focused practice that pioneers generative AI and Agentforce solutions. This role sits within their Salesforce/AI practice working with technologies such as Salesforce Einstein, Service Cloud Voice, and Amazon Connect to advance AI-enabled contact center and conversational capabilities. The position is client-facing and based in a professional services environment supporting digital transformation initiatives.

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Required Skills

Business Analysis
Process Mapping
User Stories
Service Cloud Voice
Amazon Connect
Technical Requirements
Contact Center
Salesforce Configuration
Lightning Experience
Visual Flows

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About NeuraFlash

neuraflash.com

NeuraFlash is a GenAI-focused consulting and solutions firm and a certified Salesforce and AWS partner that builds custom AI-powered business applications. They help enterprises transform service, sales, and operations with offerings that include implementation, managed services, analytics & insights, and change management, plus packaged Salesforce solutions like Agentforce and Agentforce for Voice. Combining platform engineering, data strategy, and operational change, NeuraFlash positions itself as a trusted implementation partner for deploying scalable AI and cloud solutions.