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Sr Service Delivery Manager at Altera Digital Health - ApplyBlast

Sr Service Delivery Manager

Altera Digital Health

1 day ago

3.1 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Sr Service Delivery Manager provides senior operational leadership for a rotational team, supporting over 100 clients on a rotating shift pattern to ensure exceptional hospitality for mission-critical systems. This role serves as the accountable owner of Change Management governance, chairing the Technical Review Board and overseeing implementation, validation, and closure. The position also involves major incident management, operational process improvements, and people management for the team.

Responsibilities

Chair the Technical Review Board and oversee change management governance
Lead the Hosting Response Bridge and manage major incident remediation
Provide operational leadership and people management for rotating shifts

Skills

About Altera Digital Health

alterahealth.com

Company Size

5001-10000 employees

View Profile

Altera Digital Health is a global healthcare IT company with more than 30 years of experience helping health systems and provider organizations modernize and optimize electronic health records (EHRs). They deliver solutions and services across EHR usability, interoperability, infrastructure modernization, and managed services to improve clinical workflows, data exchange, and operational performance. Altera partners with organizations of all sizes worldwide to provide consulting, technical implementation, and ongoing support that unlocks better patient care and measurable value from health IT investments.