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Sr. Service Delivery Manager at Clearwater Analytics - ApplyBlast

Sr. Service Delivery Manager

Clearwater Analytics

1 day ago

3.6 on Glassdoor

Chicago, Illinois, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Sr. Service Delivery Manager serves as the primary point of contact for large institutional clients in asset management and insurance, ensuring client health, satisfaction, and platform adoption. The role involves managing client relationships, resolving issues, and collaborating with internal teams to deliver a seamless service experience. The position leverages AI-enabled tools to streamline processes and drive continuous improvement in client servicing.

Responsibilities

Manage full client relationships and serve as primary point of contact for institutional clients
Monitor client health and drive timely resolution of operational issues and escalations
Investigate and resolve inquiries across investment accounting, reporting, and platform usage