Sr. SME, Operations Actions
Philip Morris International(1 year ago)
About this role
The Sr. SME, Operations provides floor support, learning sessions, coaching, and feedback to agents. This role is crucial for driving team metrics, monitoring service levels, and supervising the team in the absence of a Team Captain.
Required Skills
- Coaching
- Feedback
- Team Support
- Performance Monitoring
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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