Sr. Software Engineer, Observability

Dialpad(1 month ago)

Bengaluru, IndiaOnsiteFull TimeSenior$139,745 - $188,352 (estimated)Infrastructure Engineering

About this role

A Senior Software Engineer, Observability at Dialpad will own and evolve the company’s metrics and log collection platform, working closely with Infrastructure teams to measure service health and resource usage. The role involves building tooling, libraries, and internal documentation to enable self-monitoring across engineering teams, participating in on-call rotations, and introducing observability best practices. This position reports to the Engineering Manager, Observability Platform and can be based in the Bangalore, India office.

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Required Skills

Observability
Instrumentation
Logging
Metrics
Tracing
Monitoring
Configuration Management
Ansible
Terraform
Cloud

+14 more

Qualifications

Undergraduate Degree in Computer Science or Engineering

About Dialpad

dialpad.com

Dialpad is an AI-powered cloud communications platform that provides business phone systems, contact center, messaging, and video to help teams connect, support, and sell. Its built-in AI—real-time transcription, Voice Intelligence, coaching, and automated call summaries—reduces manual work, surfaces conversational insights, and boosts agent and sales productivity. Cloud-native architecture and integrations with CRMs and collaboration tools make deployment and workflows seamless for distributed teams. Companies use Dialpad to improve customer experience, speed resolution, and gain analytics-driven visibility into conversations.