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aciworldwide
The Senior Software Engineer – Support Lead role focuses on leading Level 3 support activities for high-value payment processing systems on a cloud-native infrastructure. The position involves deep troubleshooting, root cause analysis, and implementing fixes for complex technical issues while utilizing AI-assisted engineering practices. This role requires mentoring engineers, managing support schedules, and ensuring the reliability and quality of transaction processing experiences.
Headquarters
Elkhorn, Nebraska, United States
Company Size
1001-5000 employees
Founded
1975
ACI Worldwide is a global payments software company that delivers transformative, real‑time payments and orchestration solutions for banks, processors, merchants and billers. The firm provides cloud‑ready platforms and APIs that enable electronic and real‑time payments, routing, clearing/settlement, and fraud risk management across channels and networks. Built for scale and high availability, ACI’s technology is used to power mission‑critical payment systems worldwide. Customers choose ACI for its deep payments expertise, broad network connectivity, and focus on intelligent payment orchestration.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for aciworldwide.
aciworldwide didn’t post a salary, so this is our estimate from similar listings.
10% above the average for this role