Sr. Solution Architect, ServiceNow
Genesys
About this role
The ServiceNow Solution Architect is responsible for defining and evolving the enterprise ServiceNow platform vision and translating strategic business requirements into scalable, secure solutions. This role acts as the primary authority on ServiceNow architecture, guiding platform roadmaps, integrations, governance, and cross-functional delivery while mentoring technical leaders and teams. The position supports executive communication and drives platform strategy to maximize operational value.
Skills
Qualifications
About Genesys
genesys.comGenesys is a customer experience and contact center technology company that provides cloud-based and on-premises solutions for customer engagement, call center operations, and AI-powered experience orchestration.
Recent company news
Stock Titan[8-K] Quarta-Rad, Inc. Reports Material Event | QURT SEC Filing - Form 8-K
4 weeks ago
Bloomberg.comSalesforce, ServiceNow Invest $1.5 Billion in Genesys
Jul 31, 2025
CX TodayNew Lawsuit Accuses Genesys of Recording Domestic Violence Hotline Communications Without Permission
Apr 15, 2025
Business WireOrganizations Continue to Choose Genesys Cloud AI to Transform Customer and Employee Experiences in the Third Quarter of Fiscal Year 2025
Dec 12, 2024
ReutersGenesys confidentially files for US IPO as AI boom drives demand
Oct 21, 2024
About Genesys
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Genesys.
Salary
$128k – $238k
per year