Sr. Specialist, Licensing Operations

The Sr. Specialist, Licensing Operations partners with Licensing and Technology teams to support business process improvement and ensure system changes align with operational needs. This role is responsible for assigned recurring and business-critical processes, documenting and validating business requirements, and coordinating user acceptance testing for CRM and related technology changes. The position coordinates cross-functional work through requirements gathering, testing, implementation, and post-release support while maintaining process documentation and preparing related reporting.