Sr Specialist Program Manager

NICE(1 month ago)

HybridFull TimeSenior$134,840 - $180,202 (estimated)Engineering (CX)

About this role

The Senior Specialist Program Manager at NiCE leads delivery of CX software features and solutions for strategic, high-end customers, operating at the intersection of product, architecture, engineering and executive stakeholders. The role drives governance, standardization and planning efficiency across the CX AI platform to ensure complex requirements translate into successful product outcomes. It is an advanced individual contributor position focused on program-level strategy, cross-organizational coordination and customer-facing impact.

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Required Skills

Program Management
Roadmap Articulation
Stakeholder Collaboration
Cross-Functional Leadership
Consensus Building
Governance
Planning Efficiency
Risk Identification
Resource Management
Requirements Writing

+6 more

Qualifications

BS in Computer Science
MS in Computer Science
BS in Information Technology
MS in Information Technology
PMP
Certified Scrum Master
Certified Scrum Practitioner

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.