Sr Specialist Program Manager

NICE

3 months ago

3.8 on Glassdoor

Pune, India

Hybrid

Full Time

Senior

0 applicants

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About this role

The Senior Specialist Program Manager at NiCE leads delivery of CX software features and solutions for strategic, high-end customers, operating at the intersection of product, architecture, engineering and executive stakeholders. The role drives governance, standardization and planning efficiency across the CX AI platform to ensure complex requirements translate into successful product outcomes. It is an advanced individual contributor position focused on program-level strategy, cross-organizational coordination and customer-facing impact.

Skills

Qualifications

BS in Computer ScienceMS in Computer ScienceBS in Information TechnologyMS in Information TechnologyPMP

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.