Sr. Supervisor, WFM

Philip Morris International(1 month ago)

São Paulo, BrazilOnsiteFull TimeSenior$81,957 - $112,713 (estimated)Workforce Management

About this role

A Senior Workforce Management Supervisor responsible for leading the WFM function for contact center operations, ensuring alignment between workforce strategies and business objectives. The role serves as the primary leader for the WFM team and a cross-functional partner with operations, HR, BI and clients to support operational performance and service quality.

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Required Skills

Forecasting
Scheduling
RTA
Workforce Planning
Excel
Power BI
SQL
Leadership
Analytics
Communication

+6 more

Qualifications

Bachelor's Degree
Postgraduate (Preferred)
Advanced English

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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