Sr Support Engineer - L2/L3 App Support, SQL, PLSQL, Unix Shell Scripting, Control-M

This role involves providing Tier 2/3 customer solution support and end-to-end ownership for Blue Yonder clients, focusing on enhancing service quality and stability. The incumbent will leverage lean methodologies and automation to drive continuous operational improvements while managing complex technical issues across cloud and on-premise environments. Key duties include mentoring team members, ensuring SLA adherence, and collaborating with stakeholders to boost customer adoption and satisfaction.