Sr. Team Leader - Front End
Acquire(20 days ago)
About this role
The Senior Team Leader – Front End / Back End Operations oversees daily BPO contact center and back office operations, focusing on service excellence, efficiency, and client satisfaction. The role involves managing teams, ensuring compliance, driving continuous improvement, and collaborating with stakeholders to optimize performance.
Required Skills
- operations Management
- People Leadership
- Data Analysis
- Process Improvement
- Performance Management
- Quality Assurance
- Customer Service
- Team Coaching
- Stakeholder Management
About Acquire
acquire.aiAcquire Intelligence (formerly Acquire BPO), the global business process outsourcing provider, delivers safe, flexible, and innovative outsourcing and AI solutions—intelligently transforming businesses across CX, tech, and operations.
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