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Sr. Technical Representative, IT Operations at Concentrix - ApplyBlast

Sr. Technical Representative, IT Operations

Concentrix

29 days ago

3.3 on Glassdoor

Antananarivo, Antananarivo Province, Madagascar

Onsite

Full Time

Senior

0 applicants

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About this role

The Sr. Technical Representative, IT Operations provides onsite IT operational support to ensure the availability, reliability, and compliance of end-user computing devices and infrastructure. This role involves hands-on deskside support, incident resolution, change implementation, and asset management to maintain service excellence and support business growth initiatives. The position requires collaboration with various IT teams to uphold security standards and contribute to continuous improvement efforts.

Responsibilities

Provide onsite deskside support for end users and production operations
Manage incident, service request, and problem tickets in accordance with established SLA commitments
Execute Change Requests, CRQs, Business Recovery Compliance, and operational maintenance activities

Skills

About Concentrix

concentrix.com

Headquarters

Newark, California, United States

Company Size

10001+ employees

Founded

1983

View Profile

Concentrix is a global technology and services leader that helps companies design and deliver differentiated customer experiences and improve business performance. It provides end-to-end CX solutions — including consulting, digital transformation, analytics, automation and AI-powered platforms — plus customer engagement and outsourcing services across industries. Concentrix partners with major brands to reimagine customer journeys, combining human-centered design, data-driven insights and technology to drive growth, efficiency and loyalty worldwide.