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Sr Technical Services Advisor at Hewlett Packard Enterprise - ApplyBlast

Sr Technical Services Advisor

Hewlett Packard Enterprise

1 month ago

4.8 on Glassdoor

Bengaluru, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Sr Technical Services Advisor serves as a customer advocate and single point of contact for post-sales service needs, ensuring exceptional outcomes and remarkable customer experience through forward-looking technical services. This role involves optimizing network reliability and performance, managing critical issue escalations, and conducting periodic reviews on service delivery metrics and quality. The position requires deep expertise in core IP networking concepts and protocols to assist customers with network configurations, risk mitigation, and proactive consulting services.

Responsibilities

Act as customer advocate and single point of contact for post-sales service needs
Evaluate networks for performance scalability and security to optimize operational performance
Conduct periodic product health checks and configuration design reviews to identify improvement areas

Skills

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.