Sr. Technical Support Engineer

ScienceLogic(1 month ago)

HybridFull TimeSenior$107,235 - $144,683 (estimated)Technical Support

About this role

The Senior Technical Support Engineer at ScienceLogic is a senior, customer-facing role focused on ensuring customers realize value from the SL1 monitoring platform. The position supports enterprise hybrid cloud and on-premises monitoring environments, works closely with cross-functional teams, and contributes to product stability and customer satisfaction. The role is part of the Technical Support organization within a company driving autonomous IT operations.

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Required Skills

Linux
Kubernetes
Docker
Kafka
SQL
MariaDB
SNMP
Networking
Monitoring
Troubleshooting

+12 more

About ScienceLogic

sciencelogic.com

ScienceLogic delivers an AIOps platform (SL1) that provides unified visibility across hybrid and multi‑cloud IT environments through discovery, topology mapping, monitoring, event correlation, and automation. The platform uses ML‑driven analytics to reduce alert noise, detect anomalies, and accelerate root‑cause identification and remediation. Enterprises and service providers use ScienceLogic to monitor cloud, on‑prem, network, and application stacks and to integrate with ITSM, observability, and DevOps toolchains. Its extensible integrations and automation capabilities aim to improve service uptime, operational efficiency, and delivery of business services.