ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Sr. Technical Support Specialist- VIM at OpenText - ApplyBlast

Sr. Technical Support Specialist- VIM

OpenText

4 months ago

3.6 on Glassdoor

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

OpenText is hiring Technical Support Specialists to deliver high-quality support for its information management products, acting as the primary point of contact for customer technical inquiries. The role requires resolving complex issues through critical thinking and collaboration while adhering to strict service level agreements and performance indicators. Candidates will utilize deep expertise in SAP technologies and OpenText platforms to troubleshoot problems and act as trusted advocates for clients.

Responsibilities

Act as the first point of contact for all technical support inquiries
Manage incidents and collaborate with cross-functional teams while adhering to SLAs
Utilize exceptional communication skills to support customers with empathy and focus
Meet established service delivery guidelines and key performance indicators
Collaborate with stakeholders to serve as a trusted customer advocate