Sr. Training Strategist

Samsung Research America(2 months ago)

RemoteFull TimeSenior$118,403 - $159,453 (estimated)Training and Development

About this role

The Learning Program Manager at Samsung Electronics America is responsible for designing impactful and engaging training solutions for contact center agents, ensuring alignment with product road maps and training needs. This role involves collaboration with various teams, management of content creation, and implementing evaluation metrics to measure training effectiveness and learner engagement.

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Required Skills

Project Management
Content Creation
Training Facilitation
Analytical Skills

Qualifications

Bachelor’s Degree
5+ Years of Experience

About Samsung Research America

samsung.com

Samsung is a global technology company that designs and sells consumer electronics, mobile devices, TVs, home appliances, and related services. In the U.S. it offers Galaxy smartphones and tablets, QLED/OLED and smart TVs, laptops and monitors, plus connected home appliances and IoT integration via SmartThings. Samsung pairs hardware innovation (displays, camera and chipset technology) with software and services to deliver integrated experiences across devices. It sells direct-to-consumer through its website and retail partners while also supplying components and enterprise solutions to industry customers.

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