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SSE, L1 Support Engineer at Infosys - ApplyBlast

SSE, L1 Support Engineer

Infosys

1 day ago

Vilvoorde, Flemish Region, Belgium

Onsite

Full Time

Junior

0 applicants

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About this role

The role involves serving as the first point of contact for IT support requests, triaging and resolving basic to moderately complex hardware, software, and network issues. The position requires providing onsite support across multiple customer locations in Belgium, ensuring seamless IT operations and a positive user experience. Candidates must possess strong communication skills in Dutch, French, and English, along with the ability to work in a shift environment.

Responsibilities

Triage, diagnose, and resolve basic to moderately complex hardware, software, and network issues
Serve as the first point of contact for IT support requests via phone, email, and ticketing system
Perform password resets, account unlock procedures, and OS installations

Skills

About Infosys

infosys.com

Headquarters

Electronics City, Karnataka, India

Company Size

10001+ employees

Founded

1981

View Profile

Infosys is a global leader in next-generation digital services and consulting. It helps enterprises navigate digital transformation through IT services, consulting, and digital technologies, delivering solutions across cloud, analytics, automation, AI, and software engineering. With a vast global delivery network and industry-focused capabilities, Infosys partners with clients to drive innovation, efficiency, and resilient operations. The brand mantra Navigate Your Next underscores its mission to guide customers from their current state to their aspirational future.