Staff AI Analyst
Intercom(11 days ago)
About this role
Intercom is an AI customer service company building AI-driven support products. This role is an analyst/data scientist position within the AI Group focused on analysing and measuring the performance and impact of Intercom's AI features. The hire will work closely with ML scientists and engineers to surface insights, run experiments, and help translate product and business questions into data-driven answers.
Required Skills
- Data Wrangling
- SQL
- Python
- Statistics
- Experimentation
- Data Visualization
- Storytelling
- Communication
- Machine Learning
- LLMs
+2 more
Qualifications
- PhD
- MSc
About Intercom
intercom.comIntercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.