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Staff Conversation Designer (Support) at Deliveroo - ApplyBlast

Staff Conversation Designer (Support)

Deliveroo

3 days ago

3.4 on Glassdoor

London, England, United Kingdom

Onsite

Full Time

Senior

0 applicants

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About this role

The Staff Conversation Designer (Support) sets the design direction for AI-powered support across Deliveroo, DoorDash, and Wolt, shaping the personality, voice, and experience principles of conversational interfaces. This role involves crafting conversation specifications, prompts, and evaluation datasets while collaborating with product, engineering, and operations teams to improve customer support outcomes. The position requires strong editorial judgment, technical fluency with LLMs, and a focus on building scalable, high-quality conversational experiences.

Responsibilities

Set support conversation strategy across support journeys
Design and maintain multi-turn conversation flows
Build evaluation datasets and testing plans

Skills

About Deliveroo

deliveroo.co.uk

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2013

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Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.