Staff Escalation Manager
McAfee
About this role
The Critical Escalation Manager at Trellix is a high-visibility, strategic role responsible for managing and resolving the most critical customer issues by leading cross-functional teams, communicating with stakeholders, and identifying systemic problems, to ensure customer satisfaction and prevent future incidents.
Skills
About McAfee
mcafee.comGet the #1 AI-powered antivirus and all-in-one identity theft and privacy solutions, designed to keep your personal information private, protect against scams, and safeguard you and your family online.
Recent company news
Bloomberg.comCybersecurity Firm McAfee Uses Cash to Redeem Preferred Shares
Aug 28, 2025
McAfeeHow McAfee’s Scam Detector Checks QR Codes and Social Messages
1 month ago
The Jerusalem PostMcAfee buys SayMine app from Israeli startup MineOS in multi-million dollar deal
Nov 25, 2025
Barrett MediaWhy is Pat McAfee a Target Inside of His Own Company, ESPN?
Oct 27, 2025
McAfeeDigital Fraud Surged in 2025 and It’s Still Rising in 2026
Sep 30, 2025
About McAfee
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for McAfee.
Salary
$118k – $159k
per year