Staff Forward Deployed Engineer

Talkdesk(3 months ago)

DurhamOnsiteFull TimeSenior$165,000 - $285,000Engineering

About this role

The Staff Forward Deployed Engineer is a senior, field-based technical leader who translates Talkdesk’s Agentic AI platform into transformative, production-grade solutions for large enterprise customers. This role serves as a bridge between customers and internal product and engineering teams, helping shape long-term strategy and ensuring enterprise standards are met. It requires seasoned technical judgment, strong customer-facing leadership, and a focus on delivering measurable customer value.

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Required Skills

Agentic AI
System Architecture
Multi-Agent
JavaScript
Python
TypeScript
APIs
Webhooks
Message Queues
Data Architecture

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About Talkdesk

talkdesk.com

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.