Staff GenAI System Engineer, Automation Foundation

Airbnb

3 months ago

4.1 on Glassdoor

Remote

Full Time

Senior

2 applicants

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About this role

Airbnb is hiring a Staff Software Engineer on the Automation Foundation team within Community Support to lead work on the company’s large-scale conversational AI Automation Platform and automate provisioning for internal human and AI agents. The role partners with cross-functional teams and contributes to AI-driven products that improve the customer service experience. It involves shaping technical vision, driving platform strategy, and supporting the success of AI initiatives across the organization.

Skills

Qualifications

Bachelor’s Degree in Computer ScienceMaster’s Degree in Computer SciencePh.D. in Computer Science

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.