Staff GenAI System Engineer, Automation Foundation

Airbnb(1 month ago)

RemoteFull TimeSenior$204,000 - $255,000Community Support

About this role

Airbnb is hiring a Staff Software Engineer on the Automation Foundation team within Community Support to lead work on the company’s large-scale conversational AI Automation Platform and automate provisioning for internal human and AI agents. The role partners with cross-functional teams and contributes to AI-driven products that improve the customer service experience. It involves shaping technical vision, driving platform strategy, and supporting the success of AI initiatives across the organization.

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Required Skills

Backend Development
Service Architecture
Workflow Optimization
Prompt Engineering
RAG Patterns
Memory Routing
Agent Planning
LLM Integration
Vector Databases
Orchestration

+6 more

Qualifications

Bachelor’s Degree in Computer Science
Master’s Degree in Computer Science
Ph.D. in Computer Science

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.