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Staff IT Analyst I - Workplace Engineering at Western Alliance Bank - ApplyBlast

Staff IT Analyst I - Workplace Engineering

Western Alliance Bank

3 months ago

4.0 on Glassdoor

Columbus, OH

Onsite

Full Time

Senior

0 applicants

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About this role

A Staff IT Analyst at Western Alliance Bank analyzes service desk and desktop support operations to establish KPIs, SLAs, and automation opportunities. The role serves as a strategic partner to Desktop Support leadership, collaborating across various engineering teams to improve operational efficiency and service quality.

Responsibilities

Analyze service desk operations to identify trends and root causes
Develop and report on operational metrics including SLAs and KPIs
Drive initiatives to improve service quality and reduce support demand
Collaborate with engineering teams to enhance operational efficiency
Translate operational data into actionable business recommendations

Skills

Qualifications

Bachelor's degree in related field

About Western Alliance Bank

westernalliancebancorporation.com

Headquarters

Phoenix, Arizona, United States

Company Size

1001-5000 employees

View Profile

Western Alliance Bank offers a wide range of commercial and business banking solutions including loans, lines of credit, and more. Get in touch with us today.