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Staff-Level Architect, AI Infrastructure at Zendesk - ApplyBlast

Staff-Level Architect, AI Infrastructure

Zendesk

3 months ago

3.7 on Glassdoor

Melbourne, Victoria, Australia

Onsite

Full Time

Senior

0 applicants

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About this role

The role is a senior, staff‑level position focused on designing and building the core infrastructure for Zendesk's AI‑driven Resolution Platform. It involves architecting multi‑tenant durable runtimes, enterprise memory systems, secure integration protocols, and observability/FinOps capabilities to enable reliable, scalable AI agents in production.

Responsibilities

Architect multi‑tenant durable agent runtime
Design high‑throughput enterprise memory infrastructure
Implement zero‑trust resource isolation and row‑level security
Build Model Context Protocol integration fabric
Establish platform FinOps telemetry and observability

Skills

About Zendesk

zendesk.com

Headquarters

San Francisco, California, United States

Company Size

5001-10000 employees

Founded

2007

View Profile

Discover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.