Staff Machine Learning Engineer (Modeling), Support

Block(1 day ago)

RemoteFull TimeSenior$276,800 - $415,200Support ML Modeling

About this role

Block's Support ML Modeling team is focused on developing intelligent, automated support systems using machine learning and generative AI across multiple products including Cash App and Square. They aim to create scalable systems that enhance customer support and operational efficiency. The role involves leading ML initiatives and pushing forward the boundaries of conversational AI technology.

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Required Skills

Python
PyTorch
TensorFlow
Jax
Transformer
LLMs
RAG
NLP
Deep Learning
ML Pipelines

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.

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