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Staff Machine Learning Engineer (Modeling), Support at Block - ApplyBlast

Staff Machine Learning Engineer (Modeling), Support

Block

4 months ago

3.6 on Glassdoor

Seattle, WA

Hybrid

Full Time

Senior

0 applicants

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About this role

As an ML Modeling leader at Block, you will drive innovation across Cash App, Square, and other business units by designing and deploying scalable systems for intelligent, automated customer support. The role involves leading end-to-end delivery of ML initiatives, partnering with cross-functional teams on strategic roadmaps, and conducting R&D on next-generation chatbot architectures using LLMs and generative AI.

Responsibilities

Lead end-to-end delivery of multiple ML initiatives from planning to maintenance
Partner with cross-functional leaders to define long-term ML roadmaps
Guide team direction in identifying new ML and AI opportunities
Design and deploy models powering conversational agents across products
Develop real-time recommendation systems to enhance agent effectiveness

Skills

Qualifications

10+ years of experience in machine learningLS in Computer Science or related field

About Block

block.xyz

Headquarters

Oakland, California, United States

Company Size

10001+ employees

Founded

2009

View Profile

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.