Staff Machine Learning Engineer

Cresta

1 month ago

4.5 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

Cresta is looking for a Machine Learning Engineer to work on advanced AI initiatives such as building next-generation AI systems, improving agent quality, and creating enterprise data pipelines. The role involves translating cutting-edge research into scalable, production-grade systems that augment contact center agents and analyze enterprise data.

Skills

Qualifications

Bachelor’s degree in Computer Science or related field7+ years experience in machine learningDeep expertise in LLMs and AI systems

About Cresta

cresta.com

Cresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.