Staff Product Designer (AI Experience - Agent Studio)
Freshworks
About this role
The Staff Product Designer for AI Experiences at Freshworks leads the design of human-centered AI features across multiple products, shaping how users interact with AI and ensuring responsible, accessible, and intuitive experiences. The role collaborates with cross-functional teams to embed scalable AI design principles and enhances decision-making with AI-driven features.
Skills
Qualifications
About Freshworks
freshworks.comFreshworks is a SaaS company that builds uncomplicated, enterprise-grade software to help customer service, IT, and employee experience teams deliver better outcomes. Its product suite covers customer service/help desk, IT service management, CRM, and business process automation, with AI-powered features to speed resolution and improve customer experience. Freshworks emphasizes ease of use and fast time-to-value, offering cloud-native solutions and multilingual global support. Founded in 2010 and headquartered in San Mateo, CA, it serves customers worldwide and has been recognized on lists like the Forbes Cloud 100 and in Gartner research.
About Freshworks
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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