Staff Product Engineer, AI

Intercom(2 months ago)

HybridFull TimeSenior$153,060 - $205,546 (estimated)AI Group

About this role

A Staff Product Engineer in Intercom’s AI Group helps build AI-powered customer service products by collaborating with ML scientists and product teams. The role focuses on quickly turning prototypes and proofs-of-concept into robust, scalable production systems and measuring their customer impact. This Berlin-based position is product-focused and contributes to founding R&D talent in the region.

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Required Skills

Python
Ruby
JavaScript
Rails
Machine Learning
Product Engineering
Software Engineering
Prototyping
Testing
Production

+7 more

Qualifications

BSc in Computer Science, Maths or Statistics or related discipline

About Intercom

intercom.com

Intercom is an AI-driven customer service company focused on conversational support and customer engagement. Its flagship AI agent, Fin, delivers high-quality answers and handles complex queries, and can be deployed on any helpdesk or within the Intercom Suite. Intercom pairs AI automation with messaging and helpdesk tools to streamline support workflows and scale service. Organizations use it to reduce response times, automate repetitive tasks, and keep customer conversations context-rich.

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