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Staff Product Engineer at Help Scout - ApplyBlast

Staff Product Engineer

Help Scout

3 months ago

3.1 on Glassdoor

Remote

Full Time

Senior

6 applicants

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About this role

Help Scout is seeking a full-stack product engineer with a frontend focus to build AI-powered customer support features. The role involves end-to-end ownership of LLM-backed flows, retrieval systems, and accessible user interfaces while ensuring high quality and reliability in production. You will collaborate closely with product managers and designers to ship features that genuinely assist support agents.

Responsibilities

Build end-to-end AI features including retrieval and agentic tool-calling
Develop fast, accessible, and well-crafted user interfaces for support agents
Implement evaluations and guardrails to ensure AI output quality in production
Collaborate with product managers to define and measure outcome metrics
Own production readiness including automation, monitoring, and alerting

Skills

Qualifications

BS in Computer Science or related field

About Help Scout

helpscout.com

Headquarters

Boston, Massachusetts, United States

Company Size

51-200 employees

Founded

2011

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Help Scout is a customer support platform that provides businesses with a shared inbox, help center, and live chat software to streamline customer communications. Its tools are designed to facilitate easy management of customer inquiries, ensuring that teams can collaborate effectively while offering top-notch support. Help Scout prioritizes user experience and accessibility, making it an ideal choice for organizations looking to enhance their customer service capabilities.