ServiceNow
The Staff Site Reliability Engineer at ServiceNow sets the technical direction for reliability and release quality across multiple teams, building cloud-native platforms and automation to enable safe, large-scale software delivery. This role involves designing and operating production-like environments, integrating automated test pipelines and observability into CI/CD workflows, and resolving complex infrastructure challenges. The position requires mentoring engineers, driving architecture reviews, and promoting a culture of operational excellence within a fast-paced, distributed engineering environment.
Headquarters
Santa Clara, California, United States
Company Size
10001+ employees
Founded
2004
ServiceNow is a cloud-based platform that automates and manages enterprise workflows across IT, HR, customer service, security, and other business functions. Its Now Platform combines low-code app development, AI and automation, workflow orchestration, and analytics to digitize processes and connect previously siloed teams. Core offerings include IT service management (ITSM), IT operations, customer and HR service delivery, security operations, and industry-specific workflow apps. Organizations use ServiceNow for faster issue resolution, improved visibility, extensible integrations, and scalable operational efficiency.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for ServiceNow.
3% above the average for this role